Refund policy

Last Updated: 30/03/2025

Thank You for Shopping with Us

At Taydoc, we strive to ensure a smooth and transparent shopping experience. Below you'll find our Return and Refund Policy, outlining the eligibility, process, and timeline for returns, refunds, and exchanges.

Return Shipping Address

Approved returns must be sent to:
60 Shelton St, London WC2H 9HE, United Kingdom

Contact for Returns and Refunds

  • Email: support@taydoc.com
  • Phone: +44 7775 587612
  • Business Address: 60 Shelton St, London WC2H 9HE, United Kingdom
  • Customer Service Hours: Monday - Friday | 9:00 AM - 5:00 PM GMT

Policy Overview

  • Return Period: 30 days from the delivery date.
  • Return Method: By mail using our provided shipping label.
  • Return Label: Download and print, free. We provide a free return label for all returns.
  • Return Shipping Costs: Covered by us. We provide a free return label for all returns.
  • Restocking Fee: There is no cost. We do not charge any restocking fees for returns.
  • Refund Processing Time: Within 7 days from receipt of the returned item.

Order Cancellations

Orders may be cancelled within 24 hours of purchase by contacting customer service. If the order has already shipped, please follow the return instructions below.

Return Conditions

  • Return Window: 30 days from delivery.
  • Product Condition: Must be new, unused, unwashed, and in original packaging with all tags attached.
  • Proof of Purchase: A receipt or order confirmation is required.

Return Instructions

  1. Contact Customer Service: Email us with your order number, reason for return, and supporting photos (if applicable).
  2. Receive Return Authorisation: We'll provide a Return Authorisation Number and a downloadable free return label.
  3. Package the Return: Securely include the product, accessories, tags, and return form.
  4. Ship the Return: Use the pre-paid label with tracking information.

Refund Policy

  • Inspection: All returns are inspected upon receipt to verify condition.
  • Processing Time: Refunds issued within 7 days of return receipt.
  • Confirmation: An email confirmation will be sent upon processing.
  • Restocking Fee: None.

If you don’t see the refund within the expected timeframe, check with your bank. For further support, contact support@taydoc.com

Exchange Policy

We accept exchanges for both defective and non-defective items. Shipping is free both ways. If you need a different size or colour, follow the return process and place a new order for the correct item.

For defective or incorrect items, contact us within 30 days of delivery for a free return label and free replacement arrangement.

Exceptions and Special Cases

  • Defective or Damaged Items: Contact us within 30 days. We'll provide a free return label and arrange a refund or replacement.
  • Incorrect Items: If you receive an incorrect item, please contact us immediately. We’ll provide a free return label and send you the correct item promptly.
  • Lost Packages: Contact us if your order hasn’t arrived within the expected timeframe. We’ll investigate with the carrier.

Processing Times

  • Return Window: Ship back within 30 days of receiving your order.
  • Inspection: Conducted upon receipt.
  • Refund Issuance: Processed to original payment method within 7 days.

Please Note

  • The 30-day return period is fixed and not extended for holidays or promotions.
  • All refunds are processed in GBP (Pounds Sterling).

Contact Information

Website Name: Taydoc
Address:  60 Shelton St, London WC2H 9HE, United Kingdom
Email: support@taydoc.com
Phone: +44 7775 587612
Customer Service Hours: Monday - Friday: 9:00AM-5:00PM GMT