Shipping policy

Last Updated: 03/04/2025

Who We Are

Taydoc ("we," "us," or "our") operates the website https://taydoc.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within United Kingdom only.
  • Currency: All prices are listed in British Pounds (GBP).
  • Products: Free shipping applies to all products in our store.

Order Processing Time

  • Processing Time: Orders are processed within 1–3 business days (Monday to Friday).
  • Cut-Off Time: Orders placed before 5:00 PM GMT will be processed the same day. Orders placed after the cut-off will be processed the next business day.
  • Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Timeframes

  • Processing Time: 1–3 business days (Mon–Fri)
  • Transit Time: 3–7 business days (Mon–Fri)
  • Total Delivery Time: 4–10 business days depending on customer location

Shipping Process

  • Courier Services: We ship via Royal Mail and other reliable courier services such as DHL, DPD, and UPS to ensure timely and secure delivery.
  • Tracking Information: Once your order is shipped, you will receive an email with tracking details.

Lost, Delayed, or Damaged Orders

  • Damaged Orders: If your order arrives damaged, contact us within 30 days of delivery with photos of the damaged items to initiate a resolution.
  • Lost Orders: If your order is lost in transit, please contact us immediately so we can investigate with the carrier.
  • Delayed Shipments: In case of unexpected delays (e.g., natural disasters, carrier issues), we will keep you informed as best as we can.

Returns & Exchanges

For information on returning an item, please refer to our Return Policy.

 

Contact Information

Website Name: Taydoc
Address:  60 Shelton St, London WC2H 9HE, United Kingdom
Email: support@taydoc.com
Phone: +44 7775 587612

Customer Service Hours: Monday - Friday | 9:00 AM - 5:00 PM GMT